1. Introduction

Laabam One Business Solutions OPC Pvt Ltd ("Company", "we", "our", or "us") operates the Cyber Rakshak mobile application and website (collectively, the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

2. Data We Collect

2.1 Information You Provide

Phone number and OTP verification data
Name and profile information
Emergency contacts and trusted contacts
Child profile information (provided by parent/guardian)
Evidence files you voluntarily capture
Incident reports you create

2.2 Automatically Collected Data

Device information (model, OS version, device identifiers)
Location data (only when SOS is active or evidence is captured, with your explicit consent)
App usage statistics (anonymized)
Device security state (permissions, root status)

3. Consent-Based Data Collection

Cyber Rakshak operates on a strict consent-first model. We do NOT collect any sensitive data (calls, SMS, recordings, location) without your explicit, informed consent. You can manage and revoke consents at any time from the app's Consent Management screen. Every consent action is logged with timestamp and device information.

4. How We Use Your Data

To provide and maintain the Service
To activate SOS and send alerts to your trusted contacts
To analyze SMS and links for cyber threats
To securely store and manage your digital evidence
To generate device health reports
To improve the Service through anonymized, aggregated analytics
To send security alerts and threat notifications

5. Data Security

We implement industry-standard security measures to protect your data:

AES-256 encryption for evidence files at rest
SHA-256 hash verification for evidence integrity
TLS 1.3 for all data in transit
Secure key storage using Android Keystore / iOS Keychain
API token-based authentication (Laravel Sanctum)
Regular security audits and penetration testing

6. Data Sharing

We do NOT sell, trade, or share your personal data with third parties for marketing purposes. We may share data only in these limited cases:

With your trusted contacts during an SOS event
With law enforcement, only with your explicit consent or when required by Indian law
Anonymized threat data contributed to the community threat feed (opt-in only)
With service providers (cloud hosting, analytics) who are contractually bound to protect your data

7. Data Retention

We retain your personal data only for as long as necessary to provide the Service. Evidence data is retained as long as your account is active or as needed for legal purposes. You can request deletion of your account and all associated data at any time.

8. Your Rights

Under applicable Indian laws, you have the right to:

Access your personal data
Correct inaccurate data
Delete your account and data
Withdraw consent for data processing
Export your data in a portable format
File a complaint with the relevant data protection authority

9. Children's Privacy

Cyber Rakshak's Children Safety features are designed for use by parents and guardians. We do not knowingly collect personal data from children under 13 without parental consent. Child profiles are created and managed exclusively by the parent/guardian account holder.

10. Compliance

Cyber Rakshak complies with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA). We also comply with Google Play Store policies for app distribution.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: support@cyberrakshak.ai
Phone: +91 44 1234 5678
Company: Laabam One Business Solutions OPC Pvt Ltd